General Inquiries:

Product Questions:



Contact us at and provide us with your full name and email address you used to purchase the product. We will then provide you with your username. If you don’t remember your password, on the member log in page, click on the text link “Lost Your Password?” This will allow you to enter your username or email address. Then, the system will send you an email with a link where you can reset your password. If you don’t receive this email after a few minutes, please check your spam folder.

When you complete your order and your login access, you will be able to access your products immediately. If you are an existing candlecharts customer, and do not see your new product purchase, please email us at

Candlecharts FAQs

For any questions regarding products and service, please email at

You can also do a chat on our site as all chat agents are active traders

Candlecharts works on any market and any time frame as long as there is an open/high/low/close

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